With so much competition in the market environment it has become more and more difficult for companies to maintain growth and sell marketable products. According to a study done by IBM creating growth through the acquisition of new customers and sustaining growth through superior loyalty is at the top of most companies priorities list. Return on Investment is no longer as much of an issue. Companies need to create products that will draw in many customers as possible, creating a brand that customers will come back to time and time again. There are certain companies that have a step up on other companies in how they are marketing their products to sustain growth and customer loyalty. The top marketing companies tend to be more engaged in customer interaction and knowing exactly what the customer wants out of the product they are trying to sell. Companies can interact with customers in various ways such as customer surveys, promotional events, or discount prices. The graph below shows some of the ways the top performing marketers differ from the other marketers and how they reach out to consumers.
Marketers
have come up with so many unique and creative ways to market their products.
I think that one of the biggest roles in marketing today is technology
and keeping up with the ever changing digital age. Companies that have
their product available online tend to be more successful and
have put other companies that weren't online out of business. For example
Netflix emerged on the Internet and allowed customers to stream TV shows and
movies right from their lab-tops or computers. As a result companies like
Blockbuster went out of business and couldn't compete with Netflix's online
streaming features. Netflix has even needed to compete with other online
streaming websites by adding original series you can only watch on Netflix.
Companies like amazon have resulted in many bookstores going bankrupt because
you can buy books online at amazon and it saves people the effort of going to a
bookstore. Consumers want what they want as fast as they can, and that is
why having your products available to purchase online is a huge
advantage.
Marketing online also provides
various ways for marketers to communicate with consumers. Marketers
can figure out what individual consumers are purchasing online and
use that to send suggestions of other similar products that the
customer may want to buy. This also helps marketers figure out the
environmental forces going on in the market.
It
is definitely true that in todays competitive market,
marketers have to lead their companies to success in creating a profitable brand
that can compete with other competitors. It is key that companies figure
out the environmental forces in the market that will make their brand
profitable and sustainable.